Our website address is: http://wolfhowl.shop.
Last updated: [18/01/2026]
Business name: Wolf Howl Shop
Website: https://wolfhowl.online
Contact email: wolf@wolfhowl.online
1. Introduction
Wolf Howl Shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing from us, you agree to this Privacy Policy.
2. Personal information we collect
We may collect personal information when you visit our website, create an account, place an order, subscribe to emails, or contact us. This information may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order and purchase history
- Payment information (processed securely by third-party payment providers, not stored by us)
We may also collect technical information such as:
- IP address
- Browser and device type
- Pages visited and interactions
- Cookies and usage data
3. How we collect information
Personal information is collected when you:
- Place an order through our WooCommerce store
- Create or log in to an account
- Subscribe to marketing emails
- Contact us via email or forms
- Interact with the website through cookies and analytics tools
We may also receive information from trusted third-party services such as payment gateways, shipping providers, analytics tools, and marketing platforms.
4. Why we collect personal information
We collect and use personal information to:
- Process and fulfil orders
- Communicate about purchases, shipping and support
- Provide customer service
- Improve our website and products
- Send marketing communications where consent has been given
- Prevent fraud and maintain security
- Comply with legal obligations
If you do not provide required information, we may not be able to complete your order.
5. WooCommerce and payments
Our website is powered by WooCommerce. When you make a purchase, WooCommerce collects information required to process your order. Payments are handled by secure third-party payment gateways. We do not store full payment card details on our servers.
6. Cookies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember cart contents and preferences
- Analyse website performance and usage
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Disclosure of personal information
We may share personal information with:
- Payment processors
- Shipping and fulfilment providers
- Website hosting and IT service providers
- Analytics and marketing services
- Legal or regulatory authorities if required by law
Some service providers may be located outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.
8. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure through technical and organisational safeguards.
9. Access and correction
You may request access to the personal information we hold about you, or request corrections if it is inaccurate, out of date, or incomplete. Requests can be made by contacting us at wolf@wolfhowl.online.
10. Marketing communications
If you opt in to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link in emails or by contacting us directly.
11. Complaints
If you believe your privacy has been breached, please contact us at wolf@wolfhowl.online. We will investigate and respond within a reasonable time. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
13. Contact us
For privacy enquiries or requests, contact:
Wolf Howl Shop
Email: wolf@wolfhowl.online