Frequently Asked Questions
Are your products made to order?
Yes. All items are made to order and printed specifically for your purchase. This allows us to offer unique designs without overproducing stock.
Can I cancel or change my order?
Because all items are made to order, orders cannot be cancelled or changed once production has started.
Please double-check your size, colour, and shipping details before placing your order.
How long does it take to process my order?
Orders are usually processed and printed within 2–7 business days before shipping.
During busy periods, processing times may be slightly longer.
How long does shipping take?
Estimated delivery times after processing are:
- Australia: 3–8 business days
- New Zealand: 5–12 business days
- United States: 3–7 business days
- International: 7–20 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
How much is shipping?
Shipping costs are calculated at checkout and depend on your location and the items in your order.
Will I receive tracking?
Yes. Once your order ships, you will receive a tracking link by email.
Please allow up to 24 hours for tracking updates to appear.
What if my item arrives damaged or faulty?
If your item arrives damaged, misprinted, or faulty, please contact us within 30 days of receiving your order and include clear photos of the issue.
We will arrange a replacement or refund at no cost to you.
In most cases, faulty or damaged items do not need to be returned.
Do I need to return faulty items?
No. In most cases, faulty or damaged items do not need to be returned. You may be asked to keep or dispose of the item.
What if I ordered the wrong size?
We cannot offer refunds or exchanges for incorrect size selection.
Please check the size chart carefully before ordering.
Do you accept returns or change-of-mind refunds?
No. Because items are made to order, we do not accept returns or offer refunds for change of mind.
This does not affect your rights under Australian Consumer Law.
Are colours exactly the same as shown online?
We do our best to display colours accurately. However, colours may vary slightly due to screen settings and the printing process.
What if my order is delayed or lost?
If your order appears delayed or tracking has not updated for an extended period, contact us and we will help investigate.
If a package is confirmed lost by the carrier, we will work with our fulfilment partner to arrange a replacement where applicable.
Do you ship internationally?
Yes, we ship internationally.
International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.
Who fulfils and ships the orders?
All orders are fulfilled and shipped by our print partner, Printful.
How can I contact you?
You can contact us at:
wolf@wolfhowl.online