Made-to-order products
All products sold in our store are made to order and fulfilled by our print partner, Printful. This means each item is custom printed specifically for your order.
Because of this, we do not offer refunds or returns for change of mind, incorrect size selection, or ordering errors.
This policy does not affect your rights under Australian Consumer Law.
When you are entitled to a refund or replacement
You are entitled to a refund or replacement if your item:
- Arrives damaged
- Has a printing defect
- Is faulty or incorrectly printed
- Is the wrong item compared to what was ordered
In these cases, we will arrange a replacement or refund at no cost to you.
To make a claim, please contact us within 30 days of receiving your order and include clear photos showing the issue.
When refunds are not available
Refunds or returns are not available for:
- Change of mind
- Incorrect size choice
- Incorrect colour or style selection
- Ordering the wrong item
- Minor variations in colour or print placement, which can occur during printing
Please check the size charts carefully before ordering, as we cannot offer refunds for sizing issues.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to request help
If there is a problem with your order, please contact us at:
Email: wolf@wolfhowl.online
Include your order number and photos of the issue so we can resolve it as quickly as possible.